:: Volume 8, Issue 1 And 2 (Spring & Summer 2019) ::
J Educ Ethics Nurs 2019, 8(1 And 2): 54-65 Back to browse issues page
Patient Satisfaction Survey of Nursing Care and Services in Iran: A systematic review
Taraneh Taghavi larijani Ms, Fatemeh Najafi Ms
Tehran university of medical sciences
Abstract:   (748 Views)
Patient satisfaction is one of the most effective tools in assessing the quality of health and planning to improve the health system. Considering the importance of this issue in this research, patients’ satisfaction with nursing care and services in Iran through systematic review is examined.
Materials and Methods:
The present systematic review study was conducted using the search strategy of Cochrane with keywords: Patient Satisfaction, "Nursing Care", "Iran" in databases like PubMed, Scopus, Magiran, SID search. Finally, 33 papers were found without time limits until April 2019. The review was carried out with the steps of data extraction and the evaluation of the quality of studies and the reporting of the findings.
A total of 165 articles were finally extracted from 33 articles related to the title of the study. The majority of studies show a high level of patient satisfaction with nursing care. However, other studies have reported a controversial outcome. In addition, nurses' job satisfaction, nurses' psychological characteristics, occupational nursing dimensions, nurses' spirituality, type of hospital, type of ward that patient are hospitalized, patient literacy level, health insurance and gender as factors that can affect patients’ satisfaction are under the influence of nursing care.
Regarding the important role of patient satisfaction with care services in improving the patient and improving the quality of health care, health policy makers should pay particular attention to removing relevant barriers and problems from both the patient and the nurses.

Keywords: Patient Satisfaction, Nursing Care, Nursing Services, Iran
Full-Text [PDF 880 kb]   (161 Downloads)    
Type of Study: Review | Subject: Special
Received: 2018/10/29 | Accepted: 2019/07/2 | Published: 2019/09/1

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Volume 8, Issue 1 And 2 (Spring & Summer 2019) Back to browse issues page